Reset a forgotten password

Have your account email and verified phone ready

Use Reset your password if you cannot remember your password. You will need your account email and the phone number already verified on your account.

Recovery includes an administrator approval step because it also restores access to protected profile and conversation information. Choosing a new password is your part of the process; it is not the final confirmation that recovery is complete.

If an administrator has sent you a recovery link, open the complete link they sent. That route already identifies the recovery request and asks you to verify the account phone.

Verify your phone and choose a password

1. Enter the account details requested on the recovery page and choose Send verification code.
2. Enter the six-digit code from your phone and choose Verify phone.
3. Enter your new password in both password fields. The recovery form requires at least eight characters.
4. Choose Continue and wait for the page to say your part is done.

The recovery code expires after 15 minutes. If you need another, choose Send another code; the page asks you to wait a minute between requests.

Wait for the administrator’s approval

Once your new password has been securely submitted, you can close the page. Your administrator can finish recovery while you are away.

If you keep the page open, choose Check approval to check its progress. After approval, sign in with the new password you chose. Keep that password available to you while you wait; do not send it to your administrator or include it in a support conversation.

If you remember your current password and only want to change it, use Change password in Account and security instead. Beacon asks you to sign in again afterward.

If recovery cannot continue

If no text arrives, check the account email and verified phone you entered. Use Change email or phone on the self-service page to correct them. If you no longer have that phone, contact your administrator for help.

If an administrator’s link is incomplete or invalid, reopen the original message and use the full link. If approval remains pending, follow up with your administrator rather than creating another account. Include the email you use for Beacon and the step shown on the recovery page.