Respond to a serving request or find coverage

Check the role and the time

Open Calendar → My Schedule to see your serving commitments. Find the request and use View details to read about the activity and role.

Before you respond, check the team, location, and serving window. A role might start before the meeting itself, so use the time shown for your assignment. Read any arrival instructions, too.

If Beacon shows a conflict or a serving limit, pause and talk with your scheduler. They can help work out which commitment needs to change.

Accept or decline

1. Choose Accept if you can serve, or Decline if you cannot.
2. Read the confirmation, including the role and date.
3. Confirm your response and check that the assignment's status updates.

Declining applies to that serving request. It doesn't remove you from the team or change your usual availability. Your scheduler is notified so they can work on filling the role.

If you've declined and later become available, an Ask to reconsider action may appear. That asks the scheduler to review the request again; it doesn't put the assignment back on your schedule automatically.

If you accepted but can no longer serve

Open the accepted assignment and choose Request coverage. Review the role, add a brief reason if useful, and submit the request. Keep personal details out of the reason; the scheduler or another volunteer may need to read it.

You remain scheduled until coverage is completed or your scheduler changes the assignment. A request or an offer from another person isn't always a completed handoff. Some roles require a coordinator to approve the replacement.

Check the coverage status beside your assignment. If the date is close and coverage is still unresolved, contact your team leader directly. Adding time off won't cancel the assignment.

Help cover someone else’s shift

The Help cover a shift area in My Schedule shows available coverage requests and your offers. Read the role and serving time before responding. Follow its status afterward so you know whether your offer is still waiting for approval or has become a commitment.